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by Jack Messinger

Rogers Communications is a huge communications giant. My name is Jack, and I have climbed the beanstalk.

A month before moving out of our home, my wife called Rogers and asked that calls to our about-to-be-cancelled phone lines (there were two) be re-routed to her cell. After we moved out, we discovered that the calls had not been re-routed from our regular line, but only from the seldom-used private line.

There was a definite urgency since both my wife and I depend on telephone contact for our livelihood. 34 phone calls to Rogers later, we became convinced that we had moved into telecommunications purgatory. We couldn’t change the routing because the phone lines had been cancelled. We would have to wait until the end of the month, then reconnect our line so that we could cancel it again. More