Beat Bureaucracy

Bureaucrats Behaving Badly 


U.S.  Clergyman says: "Ask to speak to a supervisor and don't take no for an answer"

Anecdotes about overcoming a military bureaucracy, with a clever New Testament twist as a punch line. Read

UK   Website organizes open letters to sputtering bureaucracies

Quiet Riots sets up open letters which participants contribute to. Topics include rude staff, extra charges at banks and other institutions, and "chuggers" street solicitors for charities.



Outrageous news items from the red tape archives

USA             BUT PRESIDENT BUSH WROTE THE INSTRUCTIONS HIMSELF

Hurricane Katrina victims were re-victimized by the impenetrable language of government aid. Did government writers expect people to turn into pretentious academics after their trauma?
http://www.impact-information.com/impactinfo/newsletter/plwork27.htm

Britain          TERRIBLY BAD FORM, OLD CHAP 

Sure it’s necessary to examine the ethics of proposed medical research. But a 68-page application form requiring eight signatures and 40 hours of work? Shouldn't some of that time be redirected to actual research on behalf of sick people?
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC498035/

U.S./Canada   OH HOME DEPOT, YOU'RE JUST TOO MODEST

Getting action on a customer complaint can be very difficult unless you happen to know the semi-secret phone number to call that can provide instant satisfaction. http://www.ellenroseman.com/?p=129  Elsewhere on her website Ellen Roseman, consumer advocate for the Toronto Star newspaper, demonstrates that protesting works. http://www.ellenroseman.com/?p=16


Bureaucrats behaving not-so-badly

Canada          “PATIENTS TO NEED LESS PATIENCE”

Hospitals are using a problem-solving process borrowed from Toyota guided analysis of how to achieve shorter waiting times, more pleasant hospital visits and safer procedures by cleaning up the filing system and altering the appointment system. http://kyoseicanada.ca/Assembly_required.pdf