A web search of the phrase “bureaucratic nightmare” produces 77 googlepages. Will we ever wake up from this collective nightmare? There’s hope.

The Internet itself is providing hope by making it easier for people to let each other know if they’ve been mistreated by a bureaucracy. We’ve reached the point where image-conscious government departments and private companies are web-searching to see whether they are in trouble with the public. They hate it when complaints go viral and ex...


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